Warranty

Effective Date of Current Policy: April 1, 2020

Limited Furniture Warranty.

Your new Allform is covered by a limited warranty. This limited warranty gives you specific legal rights, and covers all manufacturing defects. You may also have other rights, which vary from state to state. 

If you think you need to claim your warranty, please let us know!

Products Covered by This Limited Warranty.

This limited warranty extends to furniture manufactured by Helix Sleep, Inc. d/b/a Allform (“Allform”, “we”, “us”) and purchased directly from Allform or Allform's authorized retailers (the "Furniture”). Furniture is designed to work on a firm, flat floor.

Who This Warranty Extends To.

This limited warranty extends to the original purchaser of any piece of Furniture. All Allform warranties, including any implied warranties, are valid only for the period of time the Furniture is owned by the original purchaser of the Furniture. The "original purchaser," for the purposes of this warranty, is the first purchaser of the Furniture from Allform or a Allform authorized retailer. PLEASE RETAIN A COPY OF YOUR RECEIPT AS PROOF OF PURCHASE. All Allform limited warranties are not transferable. The Warranty Commencement Date (“Warranty Commencement Date”) means the date at which the Furniture was purchased.

Allform’s Limited Warranty and Responsibilities.

Allform warrants the Furniture in its original packaging sold to you against the defects in material and workmanship set forth below ("Defects") when your Furniture is purchased by you and the Furniture is used normally for its intended purposes.

LIFETIME FRAME WARRANTY

Allform warrants the original purchaser against manufacturing defects for the lifetime of the frame as long as it remains upholstered in the original fabric and is used under normal, noncommercial conditions.

3-YEAR CUSHION & EXTERIOR FABRIC / LEATHER WARRANTY

Allform warrants the original purchaser against manufacturing defects for a 3 year period as long as the cushion remains upholstered in the original fabric and is used under normal, noncommercial conditions.

What This Limited Warranty Covers.

This limited warranty applies to the following Defects in your Frame:

Any manufacturing defect in the assembly of the Frame, not caused by normal wear and tear.

Breaks, cracks, or any other physical flaw not resulting from normal wear and tear.

This limited warranty does not cover the following as it relates to your Frame:

Improper use, accidental damage, abuse, or negligence.

Use of the Furniture in a commercial setting.

Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the Defect is caused by such abuse or damage.

Replacement of any non-defective pieces in the Allform sleep system (for example, if you purchase a piece of Furniture with multiple components and only one component is defective, then we will only replace the defective component).

Any Furniture (whether manufactured by Allform or not) sold by resellers who are not authorized retailers of Allform.

Furniture sold "as-is", "preconditioned", "reconditioned", "used", "comfort return", "returned", "previously owned", or any other similar wording indicating that the Furniture is not "new" or of "first quality", or has previously been purchased or used by another consumer.

This limited warranty applies to the following Defects in your Cushion & Exterior Fabric / Leather:

Any manufacturing defect in the assembly of the Cushion due to faulty workmanship of materials, including rips, tears, and stains.

This limited warranty does not cover the following as it relates to your Cushion:

Improper use, accidental damage, abuse, or negligence.

Use of the Furniture in a commercial setting.

Softening and/or flattening of the foam and fibers.

Stains, rips, tears not caused by faulty workmanship. This includes normal wear and tear.

Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the Defect is caused by such abuse or damage.

Replacement of any non-defective pieces in the Allform sleep system (for example, if you purchase a piece of Furniture with multiple components and only one component is defective, then we will only replace the defective component).

Any Furniture (whether manufactured by Allform or not) sold by resellers who are not authorized retailers of Allform.

Furniture sold "as-is", "preconditioned", "reconditioned", "used", "comfort return", "returned", "previously owned", or any other similar wording indicating that the Furniture is not "new" or of "first quality", or has previously been purchased or used by another consumer.

In the event of a Defect, Allform’s sole and exclusive liability and your sole remedy under this limited warranty will be, at Allform’s option, to provide a repaired or replacement piece of Furniture or Cushion of similar or greater value, subject to your fulfillment of "Your Responsibilities" below. Replacement Furniture may be a different model than you originally purchased.

Your Responsibilities.

In the event of a Defect and in order to get the benefit of this limited warranty, you must return your Furniture to Allform at your cost and provide Allform with proof of the original date of purchase. You are responsible for all shipping and transportation costs associated with replacing or repairing a Furniture. In the event that the Furniture is proven to have a Defect, Allform will reimburse you for shipping costs up to one hundred and fifty (150) dollars. Furniture must be sent to the address set forth at the end of this limited warranty.

Allform will repair or replace (as applicable) and ship your Furniture back to you within 90 days of receiving your original Furniture.

Replaced or repaired Furniture are subject to the same limited warranty as the original Furniture. For example, if your obtain a replaced or repaired Furniture that is the same style and price as the original Furniture, then the warranty term of the replaced or repaired Furniture begins from the date of purchase of the original Furniture.

Disclaimer, Limitation on Liability.


TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE FURNITURE IS PROVIDED "AS IS" AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT WILL ALLFORM OR ITS SUPPLIERS BE LIABLE FOR OR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE FURNITURE OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF ALLFORM HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. ALLFORM'S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE FURNITURE GIVING RISE TO SUCH LIABILITY.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

Arbitration.

In the event a dispute arises between you and Allform arising out of this Limited Warranty, such dispute will be determined and settled by binding arbitration between the parties, in accordance with the Commercial Arbitration Rules of the American Arbitration Association ("AAA"). More information about the AAA is located at www.adr.org, or you can call the AAA at 1-800-778-7879.

You must seek arbitration for disputes arising out of this Limited Warranty prior to exercising any rights or seeking any remedies created by the Title I of the Magnuson Moss Warranty Act. If you choose to pursue any rights and remedies that are not created by Title I of the Magnuson Moss Warranty Act, then arbitration is not required.

Arbitration will take place in New York, New York.

The arbitration will not be combined with any other proceeding or arbitration against one of the parties. Each party will designate one arbitrator and the two designated arbitrators will select a third arbitrator, who will serve as the chair of the arbitration panel. If the two arbitrators cannot agree on the third arbitrator, then the AAA will appoint the third arbitrator. Barring extraordinary circumstances, the arbitrators will issue their decision within 120 days from the date the third arbitrator is selected by the two designated arbitrators or appointed by the AAA. The arbitrators may extend this time limit for an additional 30 days in the interests of justice. All arbitration proceedings will be closed to the public and confidential and all related records will be permanently sealed, except as necessary to obtain court confirmation of the arbitration award. The decision and the arbitrators' award will be in writing and will include a statement setting forth the reasons for the disposition of any claim. A dissenting decision will also be set forth in writing. The arbitrators' award will be final and binding on the parties, and judgment thereon may be entered in any court of competent jurisdiction.

Governing Law.

This limited warranty will be governed by the laws of the State of New York, without giving effect to its conflict of laws rules.

Warrantor.

Helix Sleep, Inc.
d/b/a Allform
1123 Broadway, #600
New York, NY 10010
help@allform.com 
Live Chat
Online