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What Is Accidental Damage Coverage?
We’ve all been there: you’re exhausted after a long week at work. You kick your feet up and relax back into your new sofa and you reach for that well-earned glass of red wine.
Except you miss. And now you’re wearing it. And it’s seeping between your cushions. And your sofa is ruined.
Good thing you bought Accidental Damage Coverage.
At Allform, our sofas are designed specifically with everyday accidents in mind. We rely on performance fabrics that make small cleanups a breeze. But some accidents require much more.
That’s why we’ve partnered with our friends at Mulberry to offer customers three comprehensive Accidental Damage Coverage programs. Together, we’re protecting you and your investment from the one spill that just won’t go away.
So, What’s Included In The Accidental Damage Coverage Programs?
Every Allform sofa and armchair includes the option for either 2, 3, or 5-year coverage. Included in each program is coverage against manufacturing defects, spills & stains, accidental rips & tears and damage from liquid marks & rings.
In fact, there’s even more. Accidental Damage Coverage also includes chipped, dented & scratched surfaces as well as burns and heat marks. Don’t believe us? Read the full contract terms here.
This comprehensive coverage gives you peace of mind from day one with your new sofa. You’ll be free to enjoy your favorite snack or drink without thinking twice. And if you do ever run into an issue with your sofa, the Mulberry team is ready to help.
How Do Claims Work?
What Do I Need To Provide?
What Do I Need To Provide?
Mulberry offers 24/7 support for customers who purchase coverage with their Allform.
You’ll have access to an online account where you can review the terms of your coverage and file hassle-free claims if necessary.
No hidden fees. No hurdles to jump through.
The Mulberry team will work with you right away to assess the damage and determine the best solution. In some cases, Mulberry is able to execute a professional cleaning service at no cost to you. In other cases, they’ll set you up with a full replacement.
Either way, you’ll be taken care of from start to finish.
But What About The Trial Period?
Do I Lose Money If I Return?
Do I Lose Money If I Return?
Our teams at Allform and Mulberry are working together to make your experience exceptional even if you decide your Allform sofa just isn’t the best fit. If you decide any time within your 100 Day Trial Period to return your Allform, you’ll receive a full refund for both your Allform order and your Accidental Damage Coverage Plan.
We aim every single day to provide customers with premium sofas and armchairs that they’ll love for years. But if it doesn’t work out, it won’t cost you a dime.
Anything Else I Should Know?
Accidental Damage Coverage is an add-on product offered directly through the Allform website and works best when included with your order at the time you complete your payment. When selecting your sofa online, you will be asked about adding one of our coverage plans to your order and you will have the chance to add the coverage directly to your cart.
If you decide after placing your order that you’d like to purchase the additional coverage. Just click here to let our team know. Customers are eligible to purchase Accidental Damage Coverage within 30 days of delivery.
If you’re interested in learning more, please also feel free to contact the Mulberry team at support@getmulberry.com, or by calling 1-917-994-6394 for assistance.
Still Have Questions? That's OK!
If you have additional questions about Allform products or your order, please click here to contact our team and we’ll be in touch to help right away.
100 Day Relaxin’ Trial
We want your mind to feel as comfortable as your butt. That’s why we offer an industry leading 100 day return guarantee. Comfy is as comfy does.
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Paying for shipping is just ridiculous. So is waiting 3-4 months for your order. Our unique modular solution lets us ship your new product to you fast and free.
Forever Warranty
You know what a short warranty means? It means questionable quality and durability. We offer a best in class limited lifetime warranty on our frames so you can rest easy.